HR Leader * Advisor * Confidante * Coach

• Advice and Counsel - Served as confidential adviser to Signature CEO and Executive Staff on organizational design, risk management, team development, and employee relations as the team navigated through business, operational, and organizational changes in rapid succession.

  • Exhibit: Developed Team-Building Model (pdf)​
    
     

• Mergers and Acquisition (M & A) - Drove M&A due diligence and transition planning at First American and Signature. Integration efforts helped maintain positive employee relations and avoided unplanned attrition, providing stability during times of significant change.

  • Exhibit: M&A Due Diligence Checklist (doc)​

  • Exhibit: M&A Integration Process (pdf)
     

• Executive Recruiting - Led recruiting of senior leadership at Signature, including CFO, VP Operations, VP - Engineering, and Sales and Marketing Directors. Used combination of direct sourcing of passive candidates, job posting, and collaborating with search partners.

  • Exhibit: Posting used when recruiting Exec Assistant to CEO (pdf)
    
     

• Organization Design - ​At Signature, improved sales results by redesigning sales organization to facilitate transition from transactional sales to customer-focused, account-based model -- acquiring more appropriate talent and aligning roles and skill levels to business needs. Steps included creating new Inside Sales function to support Account Managers.

  • Exhibit: Proposal for establishing new Sales Support Team (ppt)
    
     

• Business Partnership - In a newly-acquired company at First American, reduced labor costs by 20%, increased efficiencies, and raised morale and engagement in by partnering with leadership to redesign jobs, rightsize workforce, and re-distribute functions across locations.
  
   

• Employee Relations - In all roles, advised on and conducted reductions-in-force in a manner that ensured legal compliance; reduced risk; maintained maximum dignity, resources, and support for impacted employees, re-assured the survivors, and protected the culture.
   

• Employee Engagement - Drove and measured cultural evolution at Signature by implementing engagement surveys.  Selected survey vendor (Culture Amp), customized survey, analyzed feedback, and led feedback action meetings with managers and employees.

  • Exhibit: Culture Amp survey results (ppt)​
    
     

• Employee Communications - Working closely with Marketing team, spearheaded development and publication of newsletter at Signature that helped communicate changing culture, operations and sales developments, and employee empowerment under new leadership. 

  • Exhibit​: "Signaview" monthly employee newsletter (pdf) 
    
     

• Employee Advocacy - Worked closely with external counsel and management to secure H-1-B visa for exceptionally talented employee in Logistics department, ensuring her ability to continue working for and growing with the company for an extended period.
  
   

• Culture & Values​ - At Signature and First American, co-led development, communication, and roll-out of the first-ever Mission and Values statements -- clarifying, reinforcing and supporting positive behaviors that form the basis of organization and team culture

  • Exhibit: Signature Mission & Values (ppt)

  • Exhibit: FAREIS Human Resources Values (ppt)
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• Recognition & Rewards - ​Implemented first-ever service anniversary program at Signature to recognize long-serving employees in end-of-year ceremony with engraved awards. Later enhanced program with catalog of employee-selected gifts from Terryberry.

  • Exhibit: Terryberry proposal I customized to meet our needs (pdf)​
     

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• Performance Management - Custom-designed and implemented performance systems in multiple organizations that integrated hiring, evaluation, development, and compensation practices around organization's core mission, values, and business needs.

  • Exhibit​: Talent Management Model (pdf)
    
     

• Coaching & Ment​oring - In all roles, coached junior HR and management team members on management techniques, employee relations issues, professional development opportunities, and related organizational and career-related items of concern to them.
   

• Management Training - Throughout my career, I've designed and delivered extensive training and orientation to managers and employees -- ranging from 45-minute webinars to 1-4 day intensive workshops.  I've also facilitated strategic planning meetings and collaborated with external trainers to plan and deliver management retreats.

  • Exhibit: Harassment Training for Signature Managers (pdf)

  • Exhibit: Performance Eval'n Training for Signature Managers (pdf)
     

• Benefits Design - At Signature, improved employee attraction, retention, and security by providing benefits enhancements to better meet employee needs and desires -- including 401k plan; disability insurance; vision coverage; and paid maternity leave policy.

  • Exhibit: 401k Plan Quick Overview presentation (pdf)​
     

• ​Profitability - Near the conclusion of my tenure at Signature, achieved 25% savings ($250,000 annually) on HR, payroll, and benefits costs by advising on selection and leading implementation of Professional Employer Organization (PEO) relationship with leading vendor (ADP TotalSource).
   

• Global Expansion - At Signature, supported employee team in the U.K. In addition, when the company decided to expand its salesforce into mainland Europe, I led the charge in establishing the necessary International PEO relationships for payroll, benefits, compliance, and recruiting purposes.

  • ​Exhibit: Recruiting Pitch for Finalist Candidates (pdf)